Hybrid ATM FAQs

The new Hybrid ATMs provide customers with additional and possibly more convenient hours for doing some of their basic banking transactions.  Our tellers will still be available during regular business hours to help customers with any transactions and more complex questions.

Yes and no! This ATM functions like any ATM – no matter if you are a Heritage Bank customer or not! Most anything you can do at another ATM is available on the Hybrid ATM. Having 24 hours access to your cash is a great feature, but the enhanced services available on the Hybrid ATM are what really sets this technology apart.

The Hybrid ATM will allow you to do things like deposit checks and/or cash (up to 200 items per transaction) and make withdrawals. During the extended customer service hours, you can cash checks, make deposits and get help from our customer service staff on many other banking services.

During our extended customer service hours, we have a department established to assist you. Our extended hours are from 7 a.m. to 7 p.m., Monday through Friday and 8 a.m. to noon on Saturdays (excluding regular bank holidays). Simply choose “Request Teller Assistance” or “Help” to talk with our customer service staff.

These machines are really very simple… a lot like using the self-check out at the grocery store. You can use them 24 hours a day just like a regular ATM, plus take advantage of the additional services available during the extended customer service hours.  If you would like a quick training session to see how the Hybrid ATM could benefit you, feel free to ask your favorite member of our customer service staff.

Most of the process can be completed by using the Hybrid ATM with the assistance of our customer service staff. Some paperwork will require signatures that can either be mailed to you or signed at the bank during regular business hours. To open a new account, you can also use our secure online account applications. If you need to close an account after regular banking hours, you can submit a request through Digital Banking.

With a self-serve transaction using your debit card, you’ll get $1s, $5s, $20s and/or $50s.  If you want to choose the denominations, simply select “Request Teller Assistance” and explain what you’d prefer to receive.

The Hybrid ATM cannot accept coins as part of a deposit.  However, if you are cashing a check, it will dispense coins as needed.

When using the Hybrid ATM, you can add money from another Heritage Bank account and/or change the terms of a CD that is coming up for renewal, however, there may be situations where you need to finish the process inside the location during regular banking hours.

If you are a business customer of Heritage Bank, this is a great option for your employees to cash their payroll checks! With extended customer service hours, your employees can get their checks cashed without having to rush out of work.  If your employee is not a Heritage Bank customer, he/she will simply need a current photo ID to cash a payroll check.

Start by inserting your debit card into the Hybrid ATM. The directions on the screen will walk you through the process. The flashing white light on the right side of the machine indicates where the checks and cash are inserted together – the Hybrid ATM will sort the cash from the checks and provide a tally of each.

You do not need a deposit slip to make a deposit.  The Hybrid ATM will count your cash and add up the checks and then ask you to verify the amounts. If, for some reason, it doesn’t match the amount you think it should be, simply ask our customer service staff for help or get your entire deposit back.  If it is after the extended customer service hours and you still disagree on the amount, then you can return to the bank during regular business hours or stop at the Hybrid ATM during the staffed hours (7 a.m.-7 p.m. Monday-Friday, 8-noon Saturday).

Yes, when using your debit card, simply follow the screen directions when asked if you want cashback. You’ll get the fewest number of bills back in $1s, $5s, $20, and $50s.

You are able link up to 2 checking accounts and 2 savings accounts to one Heritage Bank debit card. You can have the additional accounts linked to your debit card by speaking to our customer service team or submitting a request through Digital Banking. If your accounts are not linked to your debit card, our customer service staff can help you deposit into multiple accounts during the extended customer service hours.

You can ask our customer service staff to help you transfer money from your Heritage Bank checking account to make a loan payment. At this time, the technology does not allow for loan payments made by cash or check via the Hybrid ATM.

We aren’t quite there yet… for a money order, cashier’s check or gift card, you will need to visit us in any of our locations.

The technology of the Hybrid ATM is not able to scan and read the savings bonds, so you should bring them into the bank during regular banking hours and we’ll be happy to help.

Yes, if both accounts are linked to your debit card, you can transfer funds on your own by following the instructions on the screen. If you want to transfer between accounts that are not linked to your debit card, simply choose “Request Teller Assistance.”

This ATM has $1s, $5s, $20s and $50s. When you use your debit card, the machine will decide which denominations you get and give you the least number of bills. If you want to decide which denominations you receive, simply choose “Request Teller Assistance” during the extended customer service hours.

When using your Heritage Bank debit card, you can use the Hybrid ATM 24 hours a day, 7 days a week, 365 days a year.  If you are not using a Heritage Bank debit card, you’ll need to select “Request Teller Assistance” during our extended customer service hours which are currently set as 7 a.m. to 7 p.m. Monday through Friday and 8 a.m. to noon on Saturday.

Refer the Hybrid ATM to your friends and family!